New FAQs new member frequently asked questions

Glad you asked! Our team of experts is standing by ready to help. Call (855) 210-2967 to speak with a specialist today!

To cancel your membership, you may do so at any time by contacting our Customer Service Representatives at (855) 210-2967. We are available to assist you everyday at the following times:

Monday-Friday: 9 AM - 9 PM EST
Saturday: 9 AM - 4 PM EST
Sunday: 1 PM - 6 PM EST

Please have your membership information (Member ID, first & last name, and address used to sign up) ready when calling to ensure a smooth experience. After cancelling your membership there will be no future charges.

You may only terminate/cancel your membership by calling a Customer Service representative. Customers who are California residents, and where otherwise required by law, will have other options for cancelling which are detailed in the customer portal, and can be accessed by signing in to your customer account. Upon cancellation of your membership, we are not able to offer any refunds or prorated refunds.

Absolutely! Our customer service team would be more than happy to help you reactivate your membership right away. Call (855) 210-2967 to have a specialist assist you.

Yes, it sure is. We take the greatest security measure to make certain we keep your information safe. We protect our site using the latest 128-bit SSL (Secure Sockets Layer) technology. We use the best of the best so that the sensitive information you provide remains safe.

That's easiest of all! Just sign up and you'll be instantly redirected to our members-only portal. On the member portal, you can use the dashboard to navigate between your benefits. Don't forget to look for the welcome email as well. The welcome email contains your login credentials, and plenty of other important notices and information concerning your membership.

Our system automatically sends out the new member welcome email within 24 hours of sign-up. We recommend checking your junk/spam folder if you haven't received the welcome email within that 24 hour window. It helps to add to your list of trusted email addresses right after you sign up as well to ensure you get all our emails right off the bat.

If you still haven't received your welcome email after trying all of the above, please reach out to our friendly customer service team at (855) 210-2967 so we can help!

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Important Information: The credit score(s) you receive from us may not be the same scores used by lenders or other commercial users for credit decisions. There are various types of credit scores, and lenders may use a different type of credit score to make lending decisions than the ones being offered.

Under federal law you have the right to receive a Credit Report from each of the three nationwide consumer reporting agencies once every 12 months. A Credit Score is not included.

After verification of your identity, your scores are available for immediate online delivery securely. Scores shown are for illustrative purposes only. provides you with the tools you need to access and monitor your financial profile through the program's credit reporting and monthly monitoring benefits. Credit Monitoring and its benefit providers are not credit repair service providers and do not receive fees for such services, nor are they credit clinics, credit repair or credit services organizations or businesses. Credit information is provided either by Transunion® and TransUnion Interactive, Inc. or Experian and CSIdentity Corporation.

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